Public Tickets
Janet
demo not looking correctClosed
Purity WordPress
Updated February 18, 2017 at 8:12am
11
Most recent comment from Janet:Dear Filip I am using namecheap.
Thanks, Janet
Prem Shah
Visual composer plugin is missing in my purchase.Closed
North
Updated February 16, 2017 at 10:56pm
2
Most recent comment from Joanna Veented Support:Hi Prem Shah,You can find Visual Composer inside your theme itself. To access it just go into your WordPress site, go to:Appearance > Install Plugins. Then just follow the instructions from there
sylvester
82 livechat popup issueClosed
Crexis
Updated February 11, 2017 at 3:26pm
2
Most recent comment from Filip:Hello there,Did you contact the plugin author about the issue? There is nothing in the theme's code that would prevent the popup from showing up. Did you try it with a default WordPress template?
joelE05
Logo CarouselClosed
Crexis
Updated February 9, 2017 at 1:55pm
2
Most recent comment from Joanna Veented Support:Hi joelE05,There's not a way to change the logo speed in the carousel at the moment unfortunately. However, I will forward this to the developer as a feature request and we can look at getting it add ...
andreashej
Upgrade from Renown to QaroClosed
Renown
Updated February 8, 2017 at 3:19pm
2
Most recent comment from Filip:Hello there,
I'd truly suggest migrating to Waxom as it's a much newer theme and comes with dozen of more features and is the first theme built on our new framework.
If you're familiar with Visual ...
NessMike
using a VC add on plugin not part of NorthClosed
North
Updated February 6, 2017 at 3:05pm
6
Most recent comment from Filip:Hello Mike!Well, if it's about the grid then I hope that you tried the Essential Grid plugin that comes bundled with the theme? It's absolutely the most powerful grid plugin out there right now and it ...
Nicolas
Slideshow lightbox image descriptionClosed
Qaro
Updated February 3, 2017 at 10:30pm
4
Most recent comment from Filip:Hello Nicolas,You didn't reply my question about what kind of content would you like to put there so meanwhile I placed the Post Title.
Alejandro
The blog isn't seenClosed
North
Updated February 3, 2017 at 9:33pm
7
Most recent comment from Alejandro:Hi Joanna, yesss now it error dissapear.Can you resolve the problem.THx!Alejandro
justin
Upgrade problemsClosed
Purity WordPress
Updated February 2, 2017 at 10:59pm
2
Most recent comment from Filip:Hello there,I'm attaching you an updated version of the theme.
Thomas
Social links in new tabClosed
Purity WordPress
Updated February 2, 2017 at 6:18pm
2
Most recent comment from Filip:Hello there,
Please edit the /purity/functions/general-functions.php file and change this line (~109th):
echo '';
to:
echo '';
:)
Kevin
Removing author and date infoClosed
Waxom
Updated February 1, 2017 at 1:31pm
17
Most recent comment from Joanna Veented Support:Hi Kevin,You can use a translation plugin such as WPML or qTranslate to change the language of the text within the theme
Guillaume Groell
WPML String Translation errorClosed
Qaro
Updated January 24, 2017 at 3:31pm
5
Most recent comment from Joanna Veented Support:Hi Guillaume,Try this CSS to get the language switcher to display properly. Add to Qaro > Advanced > Custom CSS styling box:
.topbar-langs ul {
position:relative;
top:0;
}
That sho ...
dittoddt
Rainy Day EffectClosed
Crexis
Updated January 23, 2017 at 1:18pm
2
Most recent comment from Filip:Hello there,It would of course be possible but will require some further tweaks in the theme's code and is unfortunately beyond the scope of our free support.. We're however open for customization job ...
Falcondesignbuild
Contact Form &Closed
Qaro
Updated January 20, 2017 at 9:42pm
10
Most recent comment from Falcondesignbuild:Never mind I fixed it
Asle Benoni
Different hover colors on menuClosed
Waxom
Updated January 18, 2017 at 1:34pm
3
Most recent comment from Asle Benoni:Thanks Joanna, that was maybe the only combination I have not tried! Thanks a lot!