Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

Okay

Public Tickets

gaby-mg Generate theme's POT fileClosed   Waxom   Updated May 11, 2017 at 3:20pm   6 Most recent comment from Joanna Veented Support:Hi gaby-mg,I can put it forward as a feature request for a possible future update John Nijssen visual composer on frontendClosed   North   Updated May 8, 2017 at 8:32am   2 Most recent comment from Joanna Veented Support:Hi John!The frontend is disabled as it is still quite a buggy feature.But, you can re-enable it by editing this small bit of code:In this file: northwpbakeryvc-extend.php   on line 7Just remove or c ... GeonTavares Visual ComposerClosed   Crexis   Updated May 3, 2017 at 8:32am   2 Most recent comment from Joanna Veented Support:Hi GeonTavares!We can see there from the error message that the plugin: Tiny MCE Advance is causing the issue there.Could you deactivate that plugin and see if you still have the same issue?If there ... Conrad Centering solo team memberClosed   North   Updated May 3, 2017 at 8:24am   2 Most recent comment from Joanna Veented Support:Hi Conrad,It is possible to do so, however, as it was designed for multiple team members to rotate in, you will need to add in your own custom code as this request is more of a custom work request rat ... eigenwijsheid outdated plugin versionClosed   North   Updated April 19, 2017 at 7:00pm   4 Most recent comment from Joanna Veented Support:Hi eigenwijsheid,I have added a message to the developer to get it updated for the next main theme update Erik Main MenuClosed   North   Updated April 19, 2017 at 9:15am   13 Most recent comment from Joanna Veented Support:Hi Erik,Apologies for the late reply, Ticksy had further issues yesterday :/ We are hoping that they will be resolving these issues soon otherwise we will be looking elsewhere for support ticket mana ... Kevin Venteed Slider Months in spanish?Closed   Waxom   Updated April 11, 2017 at 7:03pm   2 Most recent comment from Joanna Veented Support:Hi Kevin,To change the displayed language on a site you will need to use a specialist language plugin such as WPML or qTranslate.The theme supports language plugins and will work well with it kitokithygis Header settingClosed   North   Updated April 11, 2017 at 8:51am   2 Most recent comment from Joanna Veented Support:Hi kitokithygis,You can set the menu to: Style 2 - TransparentThis can be done either in the North Theme Options > Header Style > (dropdown) Style 2 - Transparent.That affects the site globally (so a ... Manoj Waxom SEO ScoreClosed   Waxom   Updated April 3, 2017 at 12:10pm   2 Most recent comment from Joanna Veented Support:Hi Manoj,Not sure what you mean by SEO score? All SEO is done by the user, not WordPress themes.There are lots of great and up-to-date tutorials on how you can add good SEO to your website available ... Chris Malicious File in page-functions.phpClosed   North   Updated March 30, 2017 at 11:41am   2 Most recent comment from Joanna Veented Support:Hi Chris,jquery is a popular and key type of Javascript language which is used on almost every website.https://jquery.org/You will need to consult your website administrator or hosting to improve your ... Luis moving title and BreadcrumbsClosed   Waxom   Updated March 29, 2017 at 12:29am   2 Most recent comment from Joanna Veented Support:Hi Luis,1) Unfortunately it's not possible to move the breadcrumbs below the featured image without doing some custom work which goes beyond the scope of support. You would either need to hire a devel ... Erick Updating Crexis themeClosed   Crexis   Updated March 28, 2017 at 5:54am   3 Most recent comment from Erick:Sorry for the extremely delayed response. Thank you that helped.  Johnathanjuliana vimeo linkClosed   North   Updated March 22, 2017 at 1:15pm   10 Most recent comment from Joanna Veented Support:Hi John,Great! Glad it's sorted for you now scott Missing pluginsClosed   Crexis   Updated March 20, 2017 at 10:48pm   4 Most recent comment from Joanna Veented Support:Hi Scott,Looking at your website you do not have Crexis activated. The theme needs to be installed and activated for the bundled plugins to be available.Add your wp login details here and I'll investi ... deb slider and text speedClosed   North   Updated March 16, 2017 at 10:04pm   4 Most recent comment from Joanna Veented Support:Hi deb,Looking at the file on your website, your edit has not saved or you have not updated the file correctly.http://gener8marketing.co.uk/wp-content/themes/north/js/jquery.custom.js?ver=4.7.3It is ...