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Public Tickets

Erik Main MenuClosed   North   Updated April 19, 2017 at 9:15am   13 Most recent comment from Joanna Veented Support:Hi Erik,Apologies for the late reply, Ticksy had further issues yesterday :/ We are hoping that they will be resolving these issues soon otherwise we will be looking elsewhere for support ticket mana ... Kevin Venteed Slider Months in spanish?Closed   Waxom   Updated April 11, 2017 at 7:03pm   2 Most recent comment from Joanna Veented Support:Hi Kevin,To change the displayed language on a site you will need to use a specialist language plugin such as WPML or qTranslate.The theme supports language plugins and will work well with it kitokithygis Header settingClosed   North   Updated April 11, 2017 at 8:51am   2 Most recent comment from Joanna Veented Support:Hi kitokithygis,You can set the menu to: Style 2 - TransparentThis can be done either in the North Theme Options > Header Style > (dropdown) Style 2 - Transparent.That affects the site globally (so a ... Manoj Waxom SEO ScoreClosed   Waxom   Updated April 3, 2017 at 12:10pm   2 Most recent comment from Joanna Veented Support:Hi Manoj,Not sure what you mean by SEO score? All SEO is done by the user, not WordPress themes.There are lots of great and up-to-date tutorials on how you can add good SEO to your website available ... Chris Malicious File in page-functions.phpClosed   North   Updated March 30, 2017 at 11:41am   2 Most recent comment from Joanna Veented Support:Hi Chris,jquery is a popular and key type of Javascript language which is used on almost every website.https://jquery.org/You will need to consult your website administrator or hosting to improve your ... Luis moving title and BreadcrumbsClosed   Waxom   Updated March 29, 2017 at 12:29am   2 Most recent comment from Joanna Veented Support:Hi Luis,1) Unfortunately it's not possible to move the breadcrumbs below the featured image without doing some custom work which goes beyond the scope of support. You would either need to hire a devel ... Erick Updating Crexis themeClosed   Crexis   Updated March 28, 2017 at 5:54am   3 Most recent comment from Erick:Sorry for the extremely delayed response. Thank you that helped.  Johnathanjuliana vimeo linkClosed   North   Updated March 22, 2017 at 1:15pm   10 Most recent comment from Joanna Veented Support:Hi John,Great! Glad it's sorted for you now scott Missing pluginsClosed   Crexis   Updated March 20, 2017 at 10:48pm   4 Most recent comment from Joanna Veented Support:Hi Scott,Looking at your website you do not have Crexis activated. The theme needs to be installed and activated for the bundled plugins to be available.Add your wp login details here and I'll investi ... deb slider and text speedClosed   North   Updated March 16, 2017 at 10:04pm   4 Most recent comment from Joanna Veented Support:Hi deb,Looking at the file on your website, your edit has not saved or you have not updated the file correctly.http://gener8marketing.co.uk/wp-content/themes/north/js/jquery.custom.js?ver=4.7.3It is ... tripledotsg FaviconClosed   Crexis   Updated March 14, 2017 at 9:08am   3 Most recent comment from tripledotsg:Done. Thank you! :)  ChelseaBelle General Failure to UploadClosed   Crexis   Updated March 11, 2017 at 11:31pm   2 Most recent comment from Filip:Hello there,This is your hosting/server side issue. Please follow this article:Are you sure you want to do this? Please try again. Johnathan Team CarouselClosed   North   Updated March 8, 2017 at 1:45pm   2 Most recent comment from Joanna Veented Support:Hi Johnathan,You can either:a) Add in your own custom CSS and JS to the files to center it (you may need to hire a developer if you do not know how)orb) Add the team member in the center column of a ... burofraai fullwidth en responsiveClosed   Waxom   Updated March 6, 2017 at 1:41pm   8 Most recent comment from Joanna Veented Support:Hi burofraai, It should be fixed now, I've logged in to test it and unchecked this: Visual Composer > General Settings > Disable responsive content elements (it was ticked and not responding befo ... bartstoffels stoffels Portfolio Post Plays movie from other portfolio postClosed   North   Updated February 28, 2017 at 2:32am   19 Most recent comment from Filip:Hello there,Thank you so much for your kind words! I'm really glad we could help. And we wish you all the best with your website!