Public Tickets
edaltman
Responsive MenuClosed
North
Updated May 19, 2017 at 8:27am
2
Most recent comment from Joanna Veented Support:Hi edaltman,You are using a very old version of the theme and plugins that we do not support anymore. Just give them an update.How to update North and it's pluginsOnce you have done that let me know ...
Kevin
Blurry Logo?Closed
Waxom
Updated May 18, 2017 at 3:23pm
3
Most recent comment from Kevin:Thank you!
tommyr
Portfolio slugClosed
Crexis
Updated May 16, 2017 at 9:13am
2
Most recent comment from Joanna Veented Support:Hi tommyr,You can change the word 'portfolio' slug by editing this file:wp-contentpluginscrexis-corecustom-post-typesportfolioportfolio-functions.phpon line 19 where it says:
'slug' => 'portfo ...
fgzsolutions
i have problems with one plugin what is really important to meClosed
North
Updated May 15, 2017 at 9:41am
2
Most recent comment from Joanna Veented Support:Closing this ticket as it is a duplicate of this one:https://veented.ticksy.com/ticket/1169278/
gaby-mg
Generate theme's POT fileClosed
Waxom
Updated May 11, 2017 at 3:20pm
6
Most recent comment from Joanna Veented Support:Hi gaby-mg,I can put it forward as a feature request for a possible future update
John Nijssen
visual composer on frontendClosed
North
Updated May 8, 2017 at 8:32am
2
Most recent comment from Joanna Veented Support:Hi John!The frontend is disabled as it is still quite a buggy feature.But, you can re-enable it by editing this small bit of code:In this file: northwpbakeryvc-extend.php on line 7Just remove or c ...
GeonTavares
Visual ComposerClosed
Crexis
Updated May 3, 2017 at 8:32am
2
Most recent comment from Joanna Veented Support:Hi GeonTavares!We can see there from the error message that the plugin: Tiny MCE Advance is causing the issue there.Could you deactivate that plugin and see if you still have the same issue?If there ...
Conrad
Centering solo team memberClosed
North
Updated May 3, 2017 at 8:24am
2
Most recent comment from Joanna Veented Support:Hi Conrad,It is possible to do so, however, as it was designed for multiple team members to rotate in, you will need to add in your own custom code as this request is more of a custom work request rat ...
eigenwijsheid
outdated plugin versionClosed
North
Updated April 19, 2017 at 7:00pm
4
Most recent comment from Joanna Veented Support:Hi eigenwijsheid,I have added a message to the developer to get it updated for the next main theme update
Erik
Main MenuClosed
North
Updated April 19, 2017 at 9:15am
13
Most recent comment from Joanna Veented Support:Hi Erik,Apologies for the late reply, Ticksy had further issues yesterday :/ We are hoping that they will be resolving these issues soon otherwise we will be looking elsewhere for support ticket mana ...
Kevin
Venteed Slider Months in spanish?Closed
Waxom
Updated April 11, 2017 at 7:03pm
2
Most recent comment from Joanna Veented Support:Hi Kevin,To change the displayed language on a site you will need to use a specialist language plugin such as WPML or qTranslate.The theme supports language plugins and will work well with it
kitokithygis
Header settingClosed
North
Updated April 11, 2017 at 8:51am
2
Most recent comment from Joanna Veented Support:Hi kitokithygis,You can set the menu to: Style 2 - TransparentThis can be done either in the North Theme Options > Header Style > (dropdown) Style 2 - Transparent.That affects the site globally (so a ...
Manoj
Waxom SEO ScoreClosed
Waxom
Updated April 3, 2017 at 12:10pm
2
Most recent comment from Joanna Veented Support:Hi Manoj,Not sure what you mean by SEO score? All SEO is done by the user, not WordPress themes.There are lots of great and up-to-date tutorials on how you can add good SEO to your website available ...
Chris
Malicious File in page-functions.phpClosed
North
Updated March 30, 2017 at 11:41am
2
Most recent comment from Joanna Veented Support:Hi Chris,jquery is a popular and key type of Javascript language which is used on almost every website.https://jquery.org/You will need to consult your website administrator or hosting to improve your ...
Luis
moving title and BreadcrumbsClosed
Waxom
Updated March 29, 2017 at 12:29am
2
Most recent comment from Joanna Veented Support:Hi Luis,1) Unfortunately it's not possible to move the breadcrumbs below the featured image without doing some custom work which goes beyond the scope of support. You would either need to hire a devel ...