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Public Tickets

Dennis op den Buijs Header border after scrollClosed   Engage   Updated April 2, 2018 at 9:01am   11 Most recent comment from Joanna Veented Support:Hi Dennis,1366px is considered a large screen. You will need to think about redesigning you layout by making the image smaller (via a image editor).Lots to consider when designing for responsive desi ... raspiazu change colour footer widget addressClosed   Engage   Updated March 29, 2018 at 3:32pm   1 Most recent comment from raspiazu:close DWilliams83 Google MapsClosed   Engage   Updated March 28, 2018 at 9:48am   2 Most recent comment from Joanna Veented Support:Hi DWilliams83,We have no idea I'm afraid how well the Engage maps element will perform with that many places (as the most common is only one or two places).There isn't a bulk uploader as the Engage ... torture4 Author and date word spacing on Blog (news) postsClosed   Engage   Updated March 26, 2018 at 3:26pm   2 Most recent comment from Joanna Veented Support:Hi torture4,Your installed plugin 'WP Super Minify' is causing the issue there with it's minification of the html on the page and removing the spacing. Douglas Alves dos Reis Contact formClosed   Engage   Updated March 23, 2018 at 10:45am   2 Most recent comment from Joanna Veented Support:Hi Douglas,Unfortunately we cannot test your sever for mail issues, you will need to contact your administrator or your hosting provider for help.If it's happening with more than one contact form plu ... Brandon St Clair Menu link to sub menuClosed   Engage   Updated March 23, 2018 at 10:31am   6 Most recent comment from Joanna Veented Support:Hi Brandon,I did say in my last post that the theme doesn't do sub-menu scrolling items. It's overkill for a one-page website. Good UX is simple design without too much content and distraction. Sub-m ... JaneKutergina Engage template - responsive options and video lightboxClosed   Engage   Updated March 21, 2018 at 9:15am   6 Most recent comment from Joanna Veented Support:Hi Jane,Needs to be a live site so I can investigate and debug (need to be able to see it to fix it) Daniel Smooth scrolling for North theme isn't workingClosed   North   Updated March 19, 2018 at 10:07am   5 Most recent comment from Filip:Hi Daniel,Thank you for that information! If it works just fine as you describe then we'll for sure recommend it to other North users!Have a great Monday! albinimarket WooCommerce products viewClosed   Engage   Updated March 19, 2018 at 9:06am   2 Most recent comment from Joanna Veented Support:Hi albinimarket,In the Engage Theme Options > WooCommerce:You can change the amount of columns per page for the products to 4,3,2.Or you can use a specialist plugin to change it to a list depending ... ATge ipad rendering hero sectionClosed   Engage   Updated March 16, 2018 at 4:08pm   4 Most recent comment from Joanna Veented Support:Hi ATge,I can see that you have added a fixed height to the Hero element:Hero Section Settings > Settings > Height:Custom > Custom Height: 1000px.This is causing the text to be cut off on the iPad ... pallouros slider in home pageClosed   Engage   Updated March 15, 2018 at 10:05am   2 Most recent comment from Joanna Veented Support:Hi pallouros,If you are only using one slide then there is no point in using a slider. Use the 'Hero Section' element instead.You can also change the background image display via the Hero element set ... creationchamber Video Background not playingClosed   Engage   Updated March 13, 2018 at 9:44am   2 Most recent comment from Joanna Veented Support:Hi creationchamber,An update went out last night, give your theme and plugins an update:How do I update the Engage theme?If that doesn't fix it, just let me know and I'll debug. SvenVdv PHP errorClosed   Engage   Updated March 13, 2018 at 9:42am   2 Most recent comment from Joanna Veented Support:Hi SvenVdv,An update for the theme and plugins went out last night which fixes that issueHow do I update the Engage theme? elvisfs Logo CarouselClosed   North   Updated March 12, 2018 at 4:46pm   6 Most recent comment from Joanna Veented Support:Hi mclsto, Please create new thread if you have a question. Check out this URL: http://www.engage.veented.com/elements/client-logos/ timbozo Child Theme php not over-riding main themeClosed   Engage   Updated March 12, 2018 at 4:40pm   4 Most recent comment from Joanna Veented Support:Hi timbozo,Ok great! Glad you got it sorted. I'll close the ticket