Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

Okay

Public Tickets

Dani Call Different Menu for pagesClosed   North   Updated October 14, 2016 at 1:39pm   2 Most recent comment from Joanna Veented Support:Hi Dani!The North theme is a designed a 'One Page' website, but can be used for multi-page sites as a normal site, however it only has one menu option and location ('Primary Navigation') and therefore ... clarkwells Custom Arangement of Portfolio CategoriesClosed   Waxom   Updated October 12, 2016 at 10:01pm   4 Most recent comment from Filip:Hello again, Thank you so much for your kind words, I truly appreciate it! Anyway, I just reminded myself that Waxom now includes one of the most powerful Grid plugins available out there "Essen ... Keltik Static image before video in Fullscreen Text Slider Closed   North   Updated October 9, 2016 at 4:04pm   4 Most recent comment from Filip:You are very welcome! :-) Stefano Ferruggiara CustomizationClosed   North   Updated October 4, 2016 at 12:36pm   2 Most recent comment from Joanna Veented Support:Hi Stefano,There are two ways to center the team member elements:1) Add your own custom CSS and JS to align it to the center. Unfortunately that will require a quite a bit of code which goes beyond ... Naas Demo ContentClosed   Waxom   Updated September 28, 2016 at 4:41pm   2 Most recent comment from Filip:Hello there,Please visit this article: Can't import the demo content. :-) Alysha WooCommerce Shop page tiling funnyClosed   Waxom   Updated September 22, 2016 at 1:37pm   4 Most recent comment from Joanna Veented Support:Hi Alysha,I can see that error, while debugging it I've found that there is a conflict there with your minifying and caching your CSS files (located here: http://www.ricedairy.com/wp-content/cache/m ... Chris Broken Navigation MenuClosed   North   Updated September 19, 2016 at 1:39pm   2 Most recent comment from Joanna Veented Support:Hi Chris!The menu appears to be working correctly for me, could you confirm if you have resolved this or provide more information if you need me to investigate further.:) Matthew Want Sidebar to Start underneath Rev SliderClosed   Qaro   Updated September 13, 2016 at 2:40pm   2 Most recent comment from Joanna Veented Support:Hi Matthew,You will need to use the page builder Visual Composer to create the layout that you want (e.g. row with two columns -one column larger than the other) and select the 'Wigetised Sidebar' e ... Anthony Server 500 ErrorClosed   North   Updated September 7, 2016 at 2:34pm   2 Most recent comment from Joanna Veented Support:Hi Anthony,I've just responded to your other post:https://veented.ticksy.com/ticket/883132:) negrel Fixed some technical problemsClosed   Waxom   Updated September 6, 2016 at 6:38pm   4 Most recent comment from Joanna Veented Support:Hi negrel,Sorry, I'm accepting any custom work at this time -I'm fully booked for a couple of months!Check out https://gtmetrix.com/ it's another page tester which gives you some great instructions a ... Marcelo Custom portfolio directoryClosed   Waxom   Updated September 5, 2016 at 1:26pm   2 Most recent comment from Joanna Veented Support:Hi Marcelo,Yes of course, you are able to change the URL for the portfolio, all you need to do is edit one of the words in one of the theme files: pluginswaxom-corecustom-post-typesportfolioportfo ... Ben change portfolio urlsClosed   Waxom   Updated August 30, 2016 at 3:30pm   3 Most recent comment from Ben:Hello Joanna,Thanks for the answer, it all sounds pretty good !Have a nice day,Ben Edy Grange compatibility with wordpress 4.6Closed   Crexis   Updated August 30, 2016 at 1:42am   2 Most recent comment from Filip:Hello Edy,Absolutely, you can go ahead and update your Wordpress. :) Daniel Envato ToolkitClosed   North   Updated August 29, 2016 at 12:58pm   2 Most recent comment from Joanna Veented Support:Hi Daniel,We are working on integrating the new plugin for Envato themes and plugin updates, but it's a bit buggy at the moment.We'll be adding it in when we are more confident with it. Bit of a waiti ... Jonathan Wordpress 4.6 CompatibilityClosed   Qaro   Updated August 24, 2016 at 1:09pm   2 Most recent comment from Joanna Veented Support:Hi Jonathan,Hmm, we haven't had any issues reported for 4.6 compatibility and it works great on our localhost and testing servers.You could try this issue which is affecting a couple of people: https ...