Public Tickets
Douglas Alves dos Reis
Contact formClosed
Engage
Updated March 23, 2018 at 10:45am
2
Most recent comment from Joanna Veented Support:Hi Douglas,Unfortunately we cannot test your sever for mail issues, you will need to contact your administrator or your hosting provider for help.If it's happening with more than one contact form plu ...
Brandon St Clair
Menu link to sub menuClosed
Engage
Updated March 23, 2018 at 10:31am
6
Most recent comment from Joanna Veented Support:Hi Brandon,I did say in my last post that the theme doesn't do sub-menu scrolling items. It's overkill for a one-page website. Good UX is simple design without too much content and distraction. Sub-m ...
JaneKutergina
Engage template - responsive options and video lightboxClosed
Engage
Updated March 21, 2018 at 9:15am
6
Most recent comment from Joanna Veented Support:Hi Jane,Needs to be a live site so I can investigate and debug (need to be able to see it to fix it)
Daniel
Smooth scrolling for North theme isn't workingClosed
North
Updated March 19, 2018 at 10:07am
5
Most recent comment from Filip:Hi Daniel,Thank you for that information! If it works just fine as you describe then we'll for sure recommend it to other North users!Have a great Monday!
albinimarket
WooCommerce products viewClosed
Engage
Updated March 19, 2018 at 9:06am
2
Most recent comment from Joanna Veented Support:Hi albinimarket,In the Engage Theme Options > WooCommerce:You can change the amount of columns per page for the products to 4,3,2.Or you can use a specialist plugin to change it to a list depending ...
ATge
ipad rendering hero sectionClosed
Engage
Updated March 16, 2018 at 4:08pm
4
Most recent comment from Joanna Veented Support:Hi ATge,I can see that you have added a fixed height to the Hero element:Hero Section Settings > Settings > Height:Custom > Custom Height: 1000px.This is causing the text to be cut off on the iPad ...
pallouros
slider in home pageClosed
Engage
Updated March 15, 2018 at 10:05am
2
Most recent comment from Joanna Veented Support:Hi pallouros,If you are only using one slide then there is no point in using a slider. Use the 'Hero Section' element instead.You can also change the background image display via the Hero element set ...
creationchamber
Video Background not playingClosed
Engage
Updated March 13, 2018 at 9:44am
2
Most recent comment from Joanna Veented Support:Hi creationchamber,An update went out last night, give your theme and plugins an update:How do I update the Engage theme?If that doesn't fix it, just let me know and I'll debug.
SvenVdv
PHP errorClosed
Engage
Updated March 13, 2018 at 9:42am
2
Most recent comment from Joanna Veented Support:Hi SvenVdv,An update for the theme and plugins went out last night which fixes that issueHow do I update the Engage theme?
elvisfs
Logo CarouselClosed
North
Updated March 12, 2018 at 4:46pm
6
Most recent comment from Joanna Veented Support:Hi mclsto,
Please create new thread if you have a question.
Check out this URL:
http://www.engage.veented.com/elements/client-logos/
timbozo
Child Theme php not over-riding main themeClosed
Engage
Updated March 12, 2018 at 4:40pm
4
Most recent comment from Joanna Veented Support:Hi timbozo,Ok great! Glad you got it sorted. I'll close the ticket
helban
Additional pageClosed
North
Updated March 6, 2018 at 7:56am
4
Most recent comment from Filip:I'm really glad to hear it! Thank you!
Gianluca Taula
Removing page titleClosed
Waxom
Updated March 5, 2018 at 9:40am
2
Most recent comment from Filip:Hi Gianluca!You may either translate that page via a translation plugin like qTranslate or manually edit the text in /wp-content/themes/waxom/framework/functions/header-functions.php file (and look fo ...
brian gilman
upload failure with zipped themeClosed
North
Updated March 5, 2018 at 8:53am
6
Most recent comment from Filip:I'm really glad to hear it!
Feyk
Missing pluginClosed
Crexis
Updated March 2, 2018 at 8:47am
4
Most recent comment from Filip:Hi there!I'm really glad you found it. It's covered in the Theme Documentation file, as well.