Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

Okay

Public Tickets

sandeshshet Longer Bio Option in the "Team Member" post typeClosed   Crexis   Updated May 22, 2017 at 4:59pm   4 Most recent comment from Joanna Veented Support:Hi sandeshshet,Ah yes sorry! Unfortunately there is not a way at the moment to add basic html into the Bios. But, what I can do is send this to the developer as feature request and we'll see if we c ... An Tu How can I change just the Fullscreen Features heading font?Closed   Crexis   Updated May 19, 2017 at 4:42pm   2 Most recent comment from Joanna Veented Support:Hi An Tu!Add your website url here and I'll sort you out a small custom CSS snippet edaltman Responsive MenuClosed   North   Updated May 19, 2017 at 8:27am   2 Most recent comment from Joanna Veented Support:Hi edaltman,You are using a very old version of the theme and plugins that we do not support anymore. Just give them an update.How to update North and it's pluginsOnce you have done that let me know ... Kevin Blurry Logo?Closed   Waxom   Updated May 18, 2017 at 3:23pm   3 Most recent comment from Kevin:Thank you! tommyr Portfolio slugClosed   Crexis   Updated May 16, 2017 at 9:13am   2 Most recent comment from Joanna Veented Support:Hi tommyr,You can change the word 'portfolio' slug by editing this file:wp-contentpluginscrexis-corecustom-post-typesportfolioportfolio-functions.phpon line 19 where it says: 'slug' => 'portfo ... fgzsolutions i have problems with one plugin what is really important to meClosed   North   Updated May 15, 2017 at 9:41am   2 Most recent comment from Joanna Veented Support:Closing this ticket as it is a duplicate of this one:https://veented.ticksy.com/ticket/1169278/ gaby-mg Generate theme's POT fileClosed   Waxom   Updated May 11, 2017 at 3:20pm   6 Most recent comment from Joanna Veented Support:Hi gaby-mg,I can put it forward as a feature request for a possible future update John Nijssen visual composer on frontendClosed   North   Updated May 8, 2017 at 8:32am   2 Most recent comment from Joanna Veented Support:Hi John!The frontend is disabled as it is still quite a buggy feature.But, you can re-enable it by editing this small bit of code:In this file: northwpbakeryvc-extend.php   on line 7Just remove or c ... GeonTavares Visual ComposerClosed   Crexis   Updated May 3, 2017 at 8:32am   2 Most recent comment from Joanna Veented Support:Hi GeonTavares!We can see there from the error message that the plugin: Tiny MCE Advance is causing the issue there.Could you deactivate that plugin and see if you still have the same issue?If there ... Conrad Centering solo team memberClosed   North   Updated May 3, 2017 at 8:24am   2 Most recent comment from Joanna Veented Support:Hi Conrad,It is possible to do so, however, as it was designed for multiple team members to rotate in, you will need to add in your own custom code as this request is more of a custom work request rat ... eigenwijsheid outdated plugin versionClosed   North   Updated April 19, 2017 at 7:00pm   4 Most recent comment from Joanna Veented Support:Hi eigenwijsheid,I have added a message to the developer to get it updated for the next main theme update Erik Main MenuClosed   North   Updated April 19, 2017 at 9:15am   13 Most recent comment from Joanna Veented Support:Hi Erik,Apologies for the late reply, Ticksy had further issues yesterday :/ We are hoping that they will be resolving these issues soon otherwise we will be looking elsewhere for support ticket mana ... Kevin Venteed Slider Months in spanish?Closed   Waxom   Updated April 11, 2017 at 7:03pm   2 Most recent comment from Joanna Veented Support:Hi Kevin,To change the displayed language on a site you will need to use a specialist language plugin such as WPML or qTranslate.The theme supports language plugins and will work well with it kitokithygis Header settingClosed   North   Updated April 11, 2017 at 8:51am   2 Most recent comment from Joanna Veented Support:Hi kitokithygis,You can set the menu to: Style 2 - TransparentThis can be done either in the North Theme Options > Header Style > (dropdown) Style 2 - Transparent.That affects the site globally (so a ... Manoj Waxom SEO ScoreClosed   Waxom   Updated April 3, 2017 at 12:10pm   2 Most recent comment from Joanna Veented Support:Hi Manoj,Not sure what you mean by SEO score? All SEO is done by the user, not WordPress themes.There are lots of great and up-to-date tutorials on how you can add good SEO to your website available ...