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Public Tickets

Daniel Questions re: homepage Services sliderClosed   North   Updated December 19, 2016 at 11:00pm   9 Most recent comment from Daniel:Great. Thanks! Daniel Questions regarding Font-Awesome iconsClosed   North   Updated December 19, 2016 at 10:59pm   5 Most recent comment from Daniel:Hi Joanna, Yes, while was poking around with my site yesterday I found Pages > Edit Text Slider that turns the Font Awesome icons on and off. They are now showing up on my page. Thanks for showing ... Anjali Narang North OnePage WordPress ThemeClosed   North   Updated December 15, 2016 at 12:28am   2 Most recent comment from Joanna Veented Support:Hi Anjali,Thank you for your wonderful comment about the themeYes, we do indeed have a very easy to use demo install option available. This can be done within the site itself, so you won't need to ... Miguel VC Plugin IssueClosed   North   Updated December 7, 2016 at 10:40am   2 Most recent comment from Filip:Hello there,Yes, you need to update your Visual Composer plugin to the latest version:How to update North and it's plugins Derek Drop down menu issue on mobileClosed   North   Updated November 30, 2016 at 1:18am   2 Most recent comment from Joanna Veented Support:Hi Derek!You are using a very old version of the theme and plugins which had a small bug with the responsive mobile menu.It has been fixed long since then, so just give your theme and plugins an upda ... Lee Thomas Demo ContentClosed   North   Updated November 27, 2016 at 3:37pm   1 Most recent comment from Lee Thomas:Hi, I've installed the North theme but now I can't seem to upload the demo content or even choose any of the different templates??I'VE SOLVED THIS NOW, APOLOGIES!!!! cristian gugu activate visual composerClosed   North   Updated November 23, 2016 at 1:58am   2 Most recent comment from Joanna Veented Support:Hi cristian gugu!Could you confirm if you are unable to actually activate the plugin within WordPress, and not just add a licence to it.Please read this featured article on the front page of the supp ... Houston Mobile Menu Doesn't WorkClosed   North   Updated November 21, 2016 at 1:23pm   2 Most recent comment from Joanna Veented Support:Hi Houston!Your menu displays and works correctly for me using my desktop browser tools and on my mobile.Could you confirm if you have resolved this or if you need me to look into this further? lightbits Team CarouselClosed   North   Updated November 18, 2016 at 12:58pm   2 Most recent comment from Joanna Veented Support:Hi lightbits,Unfortunately what you are asking is a custom work request as it goes beyond the scope of support (bug fixing and small CSS edits).You will need to edit the CSS and JS for the team caro ... Matthias Team CarouselClosed   North   Updated November 14, 2016 at 3:41pm   5 Most recent comment from Matthias:Hi Joanna,yes, that was exactly the problem!Thank you very much. Alejandro The label: "title-tag" don't work, give me double titlesClosed   North   Updated November 10, 2016 at 1:46pm   2 Most recent comment from Joanna Veented Support:Hi Alejandro,Oh! Yes thank you for pointing this out to usWe'll add it into the next main theme update. filipcza Submenu is not working on android deviceClosed   North   Updated November 1, 2016 at 12:30pm   2 Most recent comment from Joanna Veented Support:Hi filipcza!Give your theme and plugins an update to the latest version and that should sort it out for you.How to update North and it's pluginsLet me know if that doesn't solve it and add your wp log ... NessMike Optional PluginsClosed   North   Updated October 31, 2016 at 9:05pm   4 Most recent comment from Joanna Veented Support:Hi NessMike,Ok thank you for letting us know about that, I'll message the developer so we can update that folder for future updates Sascha Logo ChangeClosed   North   Updated October 29, 2016 at 5:16pm   2 Most recent comment from Filip:Hello Sascha,Well, all you need to do is replace both the Default and White logo version in the Theme Options field:Just make sure that you replace both versions. :-) Dani Call Different Menu for pagesClosed   North   Updated October 14, 2016 at 1:39pm   2 Most recent comment from Joanna Veented Support:Hi Dani!The North theme is a designed a 'One Page' website, but can be used for multi-page sites as a normal site, however it only has one menu option and location ('Primary Navigation') and therefore ...