Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

Okay

Public Tickets

NessMike using a VC add on plugin not part of NorthClosed   North   Updated February 6, 2017 at 3:05pm   6 Most recent comment from Filip:Hello Mike!Well, if it's about the grid then I hope that you tried the Essential Grid plugin that comes bundled with the theme? It's absolutely the most powerful grid plugin out there right now and it ... Alejandro The blog isn't seenClosed   North   Updated February 3, 2017 at 9:33pm   7 Most recent comment from Alejandro:Hi Joanna, yesss now it error dissapear.Can you resolve the problem.THx!Alejandro Kim Visual Composer Not WorkingClosed   North   Updated January 9, 2017 at 10:23pm   2 Most recent comment from Joanna Veented Support:Hi Kim!Nope, you do not need to buy a licence for Visual Composer. I can see that you are running an old version of the theme and plugins, just give them an update and that will sort the issue for you ... Quinn Leonowicz Creating a search fieldClosed   North   Updated January 6, 2017 at 9:58pm   5 Most recent comment from Quinn Leonowicz:I just figured it out with some custom code. Thanks though. lazzaro82 demo contentClosed   North   Updated December 21, 2016 at 2:28pm   2 Most recent comment from Joanna Veented Support:Hi lazzaro82,I've just replied to your other tickethttps://veented.ticksy.com/ticket/994620 Daniel Visual Composer plugin installingClosed   North   Updated December 19, 2016 at 11:02pm   5 Most recent comment from Daniel:Great. Thank you!Strange though that it's called js_composer. I saw it initially but passed it over because I figured it meant JavaScript.  Daniel Questions re: homepage Services sliderClosed   North   Updated December 19, 2016 at 11:00pm   9 Most recent comment from Daniel:Great. Thanks! Daniel Questions regarding Font-Awesome iconsClosed   North   Updated December 19, 2016 at 10:59pm   5 Most recent comment from Daniel:Hi Joanna, Yes, while was poking around with my site yesterday I found Pages > Edit Text Slider that turns the Font Awesome icons on and off. They are now showing up on my page. Thanks for showing ... Anjali Narang North OnePage WordPress ThemeClosed   North   Updated December 15, 2016 at 12:28am   2 Most recent comment from Joanna Veented Support:Hi Anjali,Thank you for your wonderful comment about the themeYes, we do indeed have a very easy to use demo install option available. This can be done within the site itself, so you won't need to ... Miguel VC Plugin IssueClosed   North   Updated December 7, 2016 at 10:40am   2 Most recent comment from Filip:Hello there,Yes, you need to update your Visual Composer plugin to the latest version:How to update North and it's plugins Derek Drop down menu issue on mobileClosed   North   Updated November 30, 2016 at 1:18am   2 Most recent comment from Joanna Veented Support:Hi Derek!You are using a very old version of the theme and plugins which had a small bug with the responsive mobile menu.It has been fixed long since then, so just give your theme and plugins an upda ... Lee Thomas Demo ContentClosed   North   Updated November 27, 2016 at 3:37pm   1 Most recent comment from Lee Thomas:Hi, I've installed the North theme but now I can't seem to upload the demo content or even choose any of the different templates??I'VE SOLVED THIS NOW, APOLOGIES!!!! cristian gugu activate visual composerClosed   North   Updated November 23, 2016 at 1:58am   2 Most recent comment from Joanna Veented Support:Hi cristian gugu!Could you confirm if you are unable to actually activate the plugin within WordPress, and not just add a licence to it.Please read this featured article on the front page of the supp ... Houston Mobile Menu Doesn't WorkClosed   North   Updated November 21, 2016 at 1:23pm   2 Most recent comment from Joanna Veented Support:Hi Houston!Your menu displays and works correctly for me using my desktop browser tools and on my mobile.Could you confirm if you have resolved this or if you need me to look into this further? lightbits Team CarouselClosed   North   Updated November 18, 2016 at 12:58pm   2 Most recent comment from Joanna Veented Support:Hi lightbits,Unfortunately what you are asking is a custom work request as it goes beyond the scope of support (bug fixing and small CSS edits).You will need to edit the CSS and JS for the team caro ...