Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article

Okay

Public Tickets

Derrick Russell Greenhalgh Lapaz URGENT PLEASE - error widget social iconsClosed   Engage   Updated July 8, 2018 at 2:27pm   2 Most recent comment from Derrick Russell Greenhalgh Lapaz:Solved it. Thanks aspiandore Logo link to Home pageClosed   Engage   Updated June 26, 2018 at 8:28pm   2 Most recent comment from Joanna Veented Support:Hi aspiandore,Check that your WordPress set up is on the correct URL and not separate and being directed.Go to the WordPress dashboard > Settings > General: WordPress Address (URL) & Site Address ( ... chtoller No sound for hero section with youtube background videoClosed   Engage   Updated June 19, 2018 at 4:15pm   2 Most recent comment from Joanna Veented Support:Hi chtoller,Yes we need to address this for a future theme update as recently browsers are starting to stop auto-playing music in the background :/The hero section uses the video in the background, ... ragesteel font colorClosed   Engage   Updated June 18, 2018 at 8:18am   4 Most recent comment from Joanna Veented Support:Hi ragesteel,There's no other way to do this from the theme options I'm afraid -but I am glad you asked! A lot of people on here don't even want to try and learn, they just want to be spoon fedThe st ... fellipemmonteiro WPBakery Page Builder updateClosed   Engage   Updated June 16, 2018 at 5:32am   2 Most recent comment from Joanna Veented Support:Hi fellipemmonteiro,Check out this article, it shows you how to update the pluginsHow do I update the Engage theme? VSG_DE Add Blog Meta Comments to post headerClosed   Engage   Updated June 6, 2018 at 3:07pm   17 Most recent comment from Filip:Hi there!A new toggle under Theme Options / Blog / Single Post is going to be added in today's update that allows you to enable the Comments Count in the meta area. VSG_DE Search result site in same style as category siteClosed   Engage   Updated June 6, 2018 at 2:43pm   16 Most recent comment from Filip:Hi there!Thanks for reporting those!Two new switches are now available under Theme Options / Archives to disable the Page Title section on those two particular type of pages individually:https://d.pr/ ... VSG_DE Meta info font style mismatchClosed   Engage   Updated June 6, 2018 at 11:08am   7 Most recent comment from Filip:Hi there! A more solid fix is coming out along with a new theme version so after you update the theme, that extra snippet will need to get removed. VSG_DE WordPress 4.9.6 Cookie Option missing in comment formClosed   Engage   Updated June 6, 2018 at 10:55am   4 Most recent comment from Filip:Hi there!This one is getting resolved in today's update! Thanks! Stephanie Scarano zip - not uploadingClosed   Engage   Updated June 1, 2018 at 6:00pm   2 Most recent comment from Joanna Veented Support:Hi Stephanie,You will need to increase the memory allowance for your WordPress hosting:Are you sure you want to do this? Please try again.If that doesn't work, upload the theme via FTP/Hosting Contro ... moonloft can't click on dropdwon menu items or tabsClosed   Engage   Updated May 31, 2018 at 4:02pm   3 Most recent comment from Joanna Veented Support:Hi moonloft,Ok, keep us updated VSG_DE How to get a boxed site layoutClosed   Engage   Updated May 30, 2018 at 5:51pm   9 Most recent comment from Joanna Veented Support:Hi VSG_DE,Sure, I understand.I've added it to the list for the developer to check out VSG_DE Author bio on Author archive siteClosed   Engage   Updated May 29, 2018 at 11:44am   10 Most recent comment from VSG_DE:Thank you ;) This issue can be closed then. VSG_DE Border imagesClosed   Engage   Updated May 29, 2018 at 11:43am   7 Most recent comment from VSG_DE:Merci :) VSG_DE Blue Star / Asterisk over Featured ImageClosed   Engage   Updated May 26, 2018 at 8:40am   11 Most recent comment from VSG_DE:I am very pleased! This issue can be closed then.