Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

Okay
  Public Ticket #1614226
No sound for hero section with youtube background video
Closed

Comments

  • chtoller started the conversation
    June 19, 2018 at 10:32am

    Hi there,

    when adding a hero section with a youtube video as background, it seems that the "Mute video?" option has no effect at all.

    The sound stays muted, even though the source of the embedded iframe is correct. If you open it separately, it plays just fine with sound: link

    Any ideas?

  •  255
    Joanna replied
    June 19, 2018 at 4:15pm

    Hi chtoller,

    Yes we need to address this for a future theme update as recently browsers are starting to stop auto-playing music in the background :/

    The hero section uses the video in the background, where as iframes need an action to play them.

    Kind regards,
    Joanna
    Veented Support

    Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories

    Check out our latest article: How to Improve Page Loading Times

    Don't forget to hit the like button below if you are happy with your support answer :)