Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

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Welcome to Veented Support Center!

For WordPress 5.5.* and WPBakery Page Builder related issues, please visit this article.

Before you submit the ticket, please read the following:

  • 1

    Question already answered

    Make sure that your question has not already been answered in the Articles section.

  • 2

    Up-to-date files

    Please update your WordPress, theme and all plugins to the latest versions and see if the problem persists.

  • 3

    Conflict plugins

    Please deactivate all not required by the theme plugins and see if the problem remains.

  • 4

    Issue details

    Include your website URL and point to the exact location where the issue appears. Screenshots are welcome too.

  • 5

    Additional information

    Please include your WordPress login credentials if possible. That may help us debug the issue much faster for you. Your logins are safe in private tickets as we are using a secure SSL connection.

  Featured Articles

How do I update my theme and plugins? It's very quick and easy to update your theme and plugins. We written a guide for each of the main themes if you need help. ... Read Article WPBakery Visual Composer, Revolution Slider, Layer Slider and other plugins ask for activation key If you see a notice from the WPBakery Visual Composer, Revolution Slider, Essential Grid and Layer Slider plug ... Read Article Essential Grid & Ultimate VC Addons Plugins Dear Customers, On 20th of September 2016, we've added two awesome, very popular, premium plugins (total value of  ... Read Article Can't import the demo content. If you can't import the demo content (the loading process never ends and the icon keeps spinning) then it's probably your ser ... Read Article
Theme Customization Dear Customer, If you are looking for a professional WordPress customization services then you don't need to look any furthe ... Read Article Are you sure you want to do this? Please try again. If you get the Are You Sure You Want To Do This? message after uploading the theme's zip file via Appearance / Them ... Read Article How to Improve Page Loading Times Top Ways to Increase Website Performance and Decrease Page Loading Times We’ve put together here a list of super easy ... Read Article The theme is missing the style.css stylesheet If you get the The Package could not be installed. The theme is missing the style.css stylesheet error message then you ... Read Article
Google Maps not working Since few days, some of you may encounter an issue with their Google Map element: Google provides the Google maps ser ... Read Article How do I access the old Support Forums? Our old Support Forums is still available but no new threads can be created. You may use it to find answers to hundreds ... Read Article Generating a Personal Token What is it about? With 2.0 version of the theme, we are introducing a "Purchase verification" field. It allows us to verify ... Read Article WordPress 5.5.* Update & WPBakery issues Dear Customers,WordPress 5.5.* brings a lot of changes, especially regarding jQuery so it affects hundreds of different theme ... Read Article
Purity 4.0 Upgrade Grand Purity WordPress Theme update is finally here!We're glad to announce that Purity is now fully compatible with WordPress ... Read Article

  Article Categories

24 Articles Engage

Engage Theme Documention

Video Tutorials

Theme Installation, Setup & Demo Content

+21 more

19 Articles Crexis

How to install Crexis WordPress theme?

How to import the demo content?

Can't import the demo content.

+16 more

14 Articles Waxom

Can't import the demo content.

Are you sure you want to do this? Please try again.

The theme is missing the style.css stylesheet

+11 more

17 Articles North

The theme is missing the style.css stylesheet

Are you sure you want to do this? Please try again.

Can't import the demo content.

+14 more

12 Articles Qaro

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+9 more

14 Articles Purity WordPress

My slider has suddenly stopped working. How can I fix that?

Is there a Theme Documentation file included with the theme?

Can't import the demo content.

+11 more

5 Articles Purity HTML

Is there a Theme Documentation file included with the theme?

How do I access the old Support Forums?

Theme Customization

+2 more

7 Articles Renown

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+4 more

9 Articles Spacing

Can't import the demo content.

Are you sure you want to do this? Please try again.

I'm getting a "Broken theme and/or stylesheets missing" error. What do I do?

+6 more

Public Tickets

Gregg Primm Waxom Theme Files   Waxom   Updated 2 hours ago   8 Most recent comment from kilipah:I’ve been dealing with some stability issues on my website, which was built using the Waxom Theme. Over the past few months, some parent theme files, like plugins-config.php and vcextend.php, went m ... Novacos Residential truckmount carpet cleaning New Westminster   Qaro   Updated 5 hours ago   4 Most recent comment from kilipah:I recently used a carpet cleaning service in Surrey, BC, and was impressed by the professionalism and results. The team’s expertise and top-tier equipment made a huge difference in the cleanliness a ... Jordan Rhodes 5 Essential Tips for Car AC Gas Refilling   Qaro   Updated 5 hours ago   2 Most recent comment from sdgsdfghfd:Just like keeping your car’s AC system properly maintained ensures smooth performance, the teaching feeling apk game provides a balanced and immersive mobile experience when regularly updated and o ... Rima Akter The Ultimate Guide to Using a Resistor Color Calculator   Crexis   Updated 5 hours ago   2 Most recent comment from Steve Micheal:Explore all JJK characters from Jujutsu Kaisen, including male and female sorcerers, villains, and key names from every season. Discover their cursed techniques, rankings, and roles in the anime’s m ... OwenClark Unlocking the Power of Content Creation: A Guide for Students Exploring Professional Wrestlers   Crexis   Updated 7 hours ago   362 Most recent comment from Chris Jimenez:I tried the step-up sip calculator and it does a solid job of showing how small yearly increases can shape long-term growth. The projections feel easy to understand, and it helps compare different s ...
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