Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

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Welcome to Veented Support Center!

For WordPress 5.5.* and WPBakery Page Builder related issues, please visit this article.

Before you submit the ticket, please read the following:

  • 1

    Question already answered

    Make sure that your question has not already been answered in the Articles section.

  • 2

    Up-to-date files

    Please update your WordPress, theme and all plugins to the latest versions and see if the problem persists.

  • 3

    Conflict plugins

    Please deactivate all not required by the theme plugins and see if the problem remains.

  • 4

    Issue details

    Include your website URL and point to the exact location where the issue appears. Screenshots are welcome too.

  • 5

    Additional information

    Please include your WordPress login credentials if possible. That may help us debug the issue much faster for you. Your logins are safe in private tickets as we are using a secure SSL connection.

  Featured Articles

How do I update my theme and plugins? It's very quick and easy to update your theme and plugins. We written a guide for each of the main themes if you need help. ... Read Article WPBakery Visual Composer, Revolution Slider, Layer Slider and other plugins ask for activation key If you see a notice from the WPBakery Visual Composer, Revolution Slider, Essential Grid and Layer Slider plug ... Read Article Essential Grid & Ultimate VC Addons Plugins Dear Customers, On 20th of September 2016, we've added two awesome, very popular, premium plugins (total value of  ... Read Article Can't import the demo content. If you can't import the demo content (the loading process never ends and the icon keeps spinning) then it's probably your ser ... Read Article
Theme Customization Dear Customer, If you are looking for a professional WordPress customization services then you don't need to look any furthe ... Read Article Are you sure you want to do this? Please try again. If you get the Are You Sure You Want To Do This? message after uploading the theme's zip file via Appearance / Them ... Read Article How to Improve Page Loading Times Top Ways to Increase Website Performance and Decrease Page Loading Times We’ve put together here a list of super easy ... Read Article The theme is missing the style.css stylesheet If you get the The Package could not be installed. The theme is missing the style.css stylesheet error message then you ... Read Article
Google Maps not working Since few days, some of you may encounter an issue with their Google Map element: Google provides the Google maps ser ... Read Article How do I access the old Support Forums? Our old Support Forums is still available but no new threads can be created. You may use it to find answers to hundreds ... Read Article Purity 4.0 Upgrade Grand Purity WordPress Theme update is finally here!We're glad to announce that Purity is now fully compatible with WordPress ... Read Article WordPress 5.5.* Update & WPBakery issues Dear Customers,WordPress 5.5.* brings a lot of changes, especially regarding jQuery so it affects hundreds of different theme ... Read Article
Generating a Personal Token What is it about? With 2.0 version of the theme, we are introducing a "Purchase verification" field. It allows us to verify ... Read Article

  Article Categories

24 Articles Engage

Engage Theme Documention

Video Tutorials

Theme Installation, Setup & Demo Content

+21 more

19 Articles Crexis

How to install Crexis WordPress theme?

How to import the demo content?

Can't import the demo content.

+16 more

14 Articles Waxom

Can't import the demo content.

Are you sure you want to do this? Please try again.

The theme is missing the style.css stylesheet

+11 more

17 Articles North

The theme is missing the style.css stylesheet

Are you sure you want to do this? Please try again.

Can't import the demo content.

+14 more

12 Articles Qaro

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+9 more

14 Articles Purity WordPress

My slider has suddenly stopped working. How can I fix that?

Is there a Theme Documentation file included with the theme?

Can't import the demo content.

+11 more

5 Articles Purity HTML

Is there a Theme Documentation file included with the theme?

How do I access the old Support Forums?

Theme Customization

+2 more

7 Articles Renown

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+4 more

9 Articles Spacing

Can't import the demo content.

Are you sure you want to do this? Please try again.

I'm getting a "Broken theme and/or stylesheets missing" error. What do I do?

+6 more

Public Tickets

MaxRivers B2B leads   Qaro   Updated 33 minutes ago   143 Most recent comment from DHRSP:B2B lead generation is crucial for business growth, especially in today's competitive market. To attract quality B2B leads, it's essential to focus on strategies that enhance visibility and ... Veented Update Ideas & New Feature Suggestions   Engage   Updated 39 minutes ago   298 Most recent comment from DHRSP:It’s great to see that you're looking for ways to improve and enhance the experience with new ideas and features. Here are a few suggestions that could make the platform even more exciting: In ... milana 1Win – Your Ultimate Betting and Gaming Destination   Renown   Updated 45 minutes ago   18 Most recent comment from DHRSP:1Win truly stands out as an ultimate betting and gaming destination. Whether you're a seasoned player or just starting your journey, 1Win offers an exciting array of games and betting options tha ... Sam How to import demo content to start editing?   North   Updated 49 minutes ago   63 Most recent comment from DHRSP:To import demo content and start editing, it's usually a very straightforward process, depending on the platform or theme you're using. Here’s a general guide to help you get started: Ins ... Shawn Bozes game   Crexis   Updated 53 minutes ago   38 Most recent comment from DHRSP:If you're someone who thrives on thrilling experiences and high-quality gaming, then look no further! Games today have evolved into a massive entertainment experience that engages players on a wh ...
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