Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

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Welcome to Veented Support Center!

For WordPress 5.5.* and WPBakery Page Builder related issues, please visit this article.

Before you submit the ticket, please read the following:

  • 1

    Question already answered

    Make sure that your question has not already been answered in the Articles section.

  • 2

    Up-to-date files

    Please update your WordPress, theme and all plugins to the latest versions and see if the problem persists.

  • 3

    Conflict plugins

    Please deactivate all not required by the theme plugins and see if the problem remains.

  • 4

    Issue details

    Include your website URL and point to the exact location where the issue appears. Screenshots are welcome too.

  • 5

    Additional information

    Please include your WordPress login credentials if possible. That may help us debug the issue much faster for you. Your logins are safe in private tickets as we are using a secure SSL connection.

  Featured Articles

How do I update my theme and plugins? It's very quick and easy to update your theme and plugins. We written a guide for each of the main themes if you need help. ... Read Article WPBakery Visual Composer, Revolution Slider, Layer Slider and other plugins ask for activation key If you see a notice from the WPBakery Visual Composer, Revolution Slider, Essential Grid and Layer Slider plug ... Read Article Essential Grid & Ultimate VC Addons Plugins Dear Customers, On 20th of September 2016, we've added two awesome, very popular, premium plugins (total value of  ... Read Article Can't import the demo content. If you can't import the demo content (the loading process never ends and the icon keeps spinning) then it's probably your ser ... Read Article
Theme Customization Dear Customer, If you are looking for a professional WordPress customization services then you don't need to look any furthe ... Read Article Are you sure you want to do this? Please try again. If you get the Are You Sure You Want To Do This? message after uploading the theme's zip file via Appearance / Them ... Read Article How to Improve Page Loading Times Top Ways to Increase Website Performance and Decrease Page Loading Times We’ve put together here a list of super easy ... Read Article The theme is missing the style.css stylesheet If you get the The Package could not be installed. The theme is missing the style.css stylesheet error message then you ... Read Article
Google Maps not working Since few days, some of you may encounter an issue with their Google Map element: Google provides the Google maps ser ... Read Article How do I access the old Support Forums? Our old Support Forums is still available but no new threads can be created. You may use it to find answers to hundreds ... Read Article Generating a Personal Token What is it about? With 2.0 version of the theme, we are introducing a "Purchase verification" field. It allows us to verify ... Read Article Purity 4.0 Upgrade Grand Purity WordPress Theme update is finally here!We're glad to announce that Purity is now fully compatible with WordPress ... Read Article
WordPress 5.5.* Update & WPBakery issues Dear Customers,WordPress 5.5.* brings a lot of changes, especially regarding jQuery so it affects hundreds of different theme ... Read Article

  Article Categories

24 Articles Engage

Engage Theme Documention

Video Tutorials

Theme Installation, Setup & Demo Content

+21 more

19 Articles Crexis

How to install Crexis WordPress theme?

How to import the demo content?

Can't import the demo content.

+16 more

14 Articles Waxom

Can't import the demo content.

Are you sure you want to do this? Please try again.

The theme is missing the style.css stylesheet

+11 more

17 Articles North

The theme is missing the style.css stylesheet

Are you sure you want to do this? Please try again.

Can't import the demo content.

+14 more

12 Articles Qaro

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+9 more

14 Articles Purity WordPress

My slider has suddenly stopped working. How can I fix that?

Is there a Theme Documentation file included with the theme?

Can't import the demo content.

+11 more

5 Articles Purity HTML

Is there a Theme Documentation file included with the theme?

How do I access the old Support Forums?

Theme Customization

+2 more

7 Articles Renown

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+4 more

9 Articles Spacing

Can't import the demo content.

Are you sure you want to do this? Please try again.

I'm getting a "Broken theme and/or stylesheets missing" error. What do I do?

+6 more

Public Tickets

jessica karen Suggestion / Content Submission – Minecraft Latest Game Features   Waxom   Updated 2 minutes ago   1 Most recent comment from jessica karen:Hello Waxom Team, I wanted to share some insights about the latest Minecraft mobile game features that might interest your audience. The newest update brings exciting mechanics like enhanced biomes, n ... Stephen haydaymodapk   Qaro   Updated 19 minutes ago   3 Most recent comment from sam konstas:Screencast makes short tutorials easy to share, especially when showing mobile app steps such as guiding someone through a Hay Day MOD APK install, and the same clear walkthrough approach works well w ... lancyjane What are IO games?   Crexis   Updated 1 hour ago   13 Most recent comment from Harry44:Os jogos IO normalmente são títulos simples e rápidos, focados em partidas curtas e competitivas, onde você entra no mapa e evolui conforme coleta recursos ou derrota outros jogadores. Muita gente ... Alex Drake sprunki game   Crexis   Updated 2 hours ago   13 Most recent comment from Herry Crook:Download FL Studio Crack and unlock a powerful digital audio workstation built for music creators of all levels. Create beats, record vocals, mix tracks, and master songs with professional tools, plug ... MaxRivers B2B leads   Qaro   Updated 2 hours ago   193 Most recent comment from hopifa1:Thank you because you have been willing to share information with us. we will always appreciate all you have done here because I know you are very concerned with our. a3satta When you use a genuine ...
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