Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

Okay

Welcome to Veented Support Center!

For WordPress 5.5.* and WPBakery Page Builder related issues, please visit this article.

Before you submit the ticket, please read the following:

  • 1

    Question already answered

    Make sure that your question has not already been answered in the Articles section.

  • 2

    Up-to-date files

    Please update your WordPress, theme and all plugins to the latest versions and see if the problem persists.

  • 3

    Conflict plugins

    Please deactivate all not required by the theme plugins and see if the problem remains.

  • 4

    Issue details

    Include your website URL and point to the exact location where the issue appears. Screenshots are welcome too.

  • 5

    Additional information

    Please include your WordPress login credentials if possible. That may help us debug the issue much faster for you. Your logins are safe in private tickets as we are using a secure SSL connection.

  Featured Articles

How do I update my theme and plugins? It's very quick and easy to update your theme and plugins. We written a guide for each of the main themes if you need help. ... Read Article WPBakery Visual Composer, Revolution Slider, Layer Slider and other plugins ask for activation key If you see a notice from the WPBakery Visual Composer, Revolution Slider, Essential Grid and Layer Slider plug ... Read Article Essential Grid & Ultimate VC Addons Plugins Dear Customers, On 20th of September 2016, we've added two awesome, very popular, premium plugins (total value of  ... Read Article Can't import the demo content. If you can't import the demo content (the loading process never ends and the icon keeps spinning) then it's probably your ser ... Read Article
Theme Customization Dear Customer, If you are looking for a professional WordPress customization services then you don't need to look any furthe ... Read Article Are you sure you want to do this? Please try again. If you get the Are You Sure You Want To Do This? message after uploading the theme's zip file via Appearance / Them ... Read Article How to Improve Page Loading Times Top Ways to Increase Website Performance and Decrease Page Loading Times We’ve put together here a list of super easy ... Read Article The theme is missing the style.css stylesheet If you get the The Package could not be installed. The theme is missing the style.css stylesheet error message then you ... Read Article
Google Maps not working Since few days, some of you may encounter an issue with their Google Map element: Google provides the Google maps ser ... Read Article How do I access the old Support Forums? Our old Support Forums is still available but no new threads can be created. You may use it to find answers to hundreds ... Read Article Purity 4.0 Upgrade Grand Purity WordPress Theme update is finally here!We're glad to announce that Purity is now fully compatible with WordPress ... Read Article Generating a Personal Token What is it about? With 2.0 version of the theme, we are introducing a "Purchase verification" field. It allows us to verify ... Read Article
WordPress 5.5.* Update & WPBakery issues Dear Customers,WordPress 5.5.* brings a lot of changes, especially regarding jQuery so it affects hundreds of different theme ... Read Article

  Article Categories

24 Articles Engage

Engage Theme Documention

Video Tutorials

Theme Installation, Setup & Demo Content

+21 more

19 Articles Crexis

How to install Crexis WordPress theme?

How to import the demo content?

Can't import the demo content.

+16 more

14 Articles Waxom

Can't import the demo content.

Are you sure you want to do this? Please try again.

The theme is missing the style.css stylesheet

+11 more

17 Articles North

The theme is missing the style.css stylesheet

Are you sure you want to do this? Please try again.

Can't import the demo content.

+14 more

12 Articles Qaro

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+9 more

14 Articles Purity WordPress

My slider has suddenly stopped working. How can I fix that?

Is there a Theme Documentation file included with the theme?

Can't import the demo content.

+11 more

5 Articles Purity HTML

Is there a Theme Documentation file included with the theme?

How do I access the old Support Forums?

Theme Customization

+2 more

7 Articles Renown

The theme is missing the style.css stylesheet

Can't import the demo content.

Are you sure you want to do this? Please try again.

+4 more

9 Articles Spacing

Can't import the demo content.

Are you sure you want to do this? Please try again.

I'm getting a "Broken theme and/or stylesheets missing" error. What do I do?

+6 more

Public Tickets

JackThorne Olá a todos!   Qaro   Updated 46 minutes ago   2 Most recent comment from MaxRivers:Olá! Uma ótima indicação é visitar https://onabets.app/bonus/ , onde você encontrará uma seleção completa de bônus voltados tanto para o cassino quanto para as apostas esportivas. Essas pro ... faeras How to Use MidJourney AI for Stunning Art Generation   Qaro   Updated 49 minutes ago   35 Most recent comment from DeclanStormfang:Creating art with MidJourney feels like unlocking a new level of imagination. The prompts, lighting styles, and scene ideas open endless visual possibilities. And if you ever find yourself juggling ca ... James callon RSU Calculator   Crexis   Updated 1 hour ago   13 Most recent comment from DeclanStormfang:An RSU Calculator helps employees estimate the value of their Restricted Stock Units by showing how many shares will vest, their market worth, and the expected income after taxes. Many professionals a ... Daniel Purchasing Layerslider... do we get more features?   North   Updated 2 hours ago   7 Most recent comment from hopifa1:A very excellent blog post. I am thankful for your blog post. I have found a lot of approaches after visiting your post. nekatwin.com JackThorne How do I apply for a gaming license in 2025?   Crexis   Updated 2 hours ago   8 Most recent comment from John Markos:Grow a Garden Script automates farming and progression in Roblox’s Grow a Garden game. It performs repetitive actions quickly but is an exploit that violates Roblox’s Terms of Service. Using it ri ...
Browse all Public Tickets