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I completed a website for a client but I have a problem with the videos in my portfolio posts. If i click for the first time on a portfolio post, the embedded video will play right. After i click several times on different portfolio posts the video's are mixed up or all portfolio posts show the same video from one post. Can you help me?
Unfortunately we only support recent updates of the theme, your version is quite a few versions behind. You need to update the theme and plugins so we are working from the same set of files.
The theme code itself shouldn't really be touched at all, all edits should either be made within the Child Theme or made via a plugin.
Let me us know once you have updated the theme and plugins and then we can investigate and debug for you.
I updated everything, plugins and Theme. Now i see another problem. The video's doesn't play at all with the option 'default-content loaded with Ajax' enabled in portfolio post.
I've created the page 'Veented Test Page' to debug and not disrupt your work (you can delete this page).
The video is there in the ajax loader in the portfolio grid, but it is being hidden via it's CSS opacity. So what I have done here is added this CSS to North > Advanced > Custom CSS Styling box to override it:
The problem where i started this ticket for is still there, . If i click for the first time on a portfolio post, the embedded video will play right. After i click several times on different portfolio posts the video's are mixed up or all portfolio posts show the same video from one post. Can you help me with that?
if i click for the first time on all of the video portfolio potst the video's will play right. If i try it for the second time, the post doesn't play the right video anymore but the video from another post. i tried several computers but they all have the same problem.
I already cleared my cache. It looks like a problem inside the site. What do you think?
May i thank you all for your good help! This theme is really great. I finished the website today after a lot of months work and i'm thankful for your great support! Thanks a lot.
Hi there,
I have a question and hope you can help me.
I completed a website for a client but I have a problem with the videos in my portfolio posts. If i click for the first time on a portfolio post, the embedded video will play right. After i click several times on different portfolio posts the video's are mixed up or all portfolio posts show the same video from one post. Can you help me?
If you need something let me know.
Hi bartstoffels,
I can see that you are using an old version of the theme and plugins. Given them all an update:
How to update North and it's plugins
Once you have done that add your wp login details here and I'll investigate and debug what's going on here
Kind regards,
Joanna
Veented Support
Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories
Check out our latest article: How to Improve Page Loading Times
Don't forget to hit the like button below if you are happy with your support answer :)
Hi bartstoffels,
Unfortunately we only support recent updates of the theme, your version is quite a few versions behind. You need to update the theme and plugins so we are working from the same set of files.
The theme code itself shouldn't really be touched at all, all edits should either be made within the Child Theme or made via a plugin.
Let me us know once you have updated the theme and plugins and then we can investigate and debug for you.
Kind regards,
Joanna
Veented Support
Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories
Check out our latest article: How to Improve Page Loading Times
Don't forget to hit the like button below if you are happy with your support answer :)
Hi joanna,
I updated everything, plugins and Theme. Now i see another problem. The video's doesn't play at all with the option 'default-content loaded with Ajax' enabled in portfolio post.
Can you help me whit that?
Hi bartstoffels,
Could you add your wp login details again and I'll see what's going on there for you.
Kind regards,
Joanna
Veented Support
Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories
Check out our latest article: How to Improve Page Loading Times
Don't forget to hit the like button below if you are happy with your support answer :)
Hi bartstoffels,
I've created the page 'Veented Test Page' to debug and not disrupt your work (you can delete this page).
The video is there in the ajax loader in the portfolio grid, but it is being hidden via it's CSS opacity. So what I have done here is added this CSS to North > Advanced > Custom CSS Styling box to override it:
.portfolio .wpb_animate_when_almost_visible:not(.wpb_start_animation) {opacity:1;}That now tells it to be fully in view and not at a '0' opacity.
You will just need to enable the ajax on each of the portfolio posts individually via their settings
Kind regards,
Joanna
Veented Support
Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories
Check out our latest article: How to Improve Page Loading Times
Don't forget to hit the like button below if you are happy with your support answer :)
Hi Joanna,
Thanks a lot! great.
The problem where i started this ticket for is still there, . If i click for the first time on a portfolio post, the embedded video will play right. After i click several times on different portfolio posts the video's are mixed up or all portfolio posts show the same video from one post. Can you help me with that?
Hi barstoffels,
Hmm, when I click on the portfolio thumbs and the video loads above them they display correctly, and in the correct order from the grid.
Which browser are you using when your errors happen?
Try clearing your cache and see if that has any effect?
Let me know
Kind regards,
Joanna
Veented Support
Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories
Check out our latest article: How to Improve Page Loading Times
Don't forget to hit the like button below if you are happy with your support answer :)
Hi Joanna,
if i click for the first time on all of the video portfolio potst the video's will play right. If i try it for the second time, the post doesn't play the right video anymore but the video from another post. i tried several computers but they all have the same problem.
I already cleared my cache. It looks like a problem inside the site. What do you think?
Thanks for your help
Hi bartstoffels,
This is strange. It definitely works correctly for me.
Are you able to create a screen capture video so I can see exactly what you are doing?
Kind regards,
Joanna
Veented Support
Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories
Check out our latest article: How to Improve Page Loading Times
Don't forget to hit the like button below if you are happy with your support answer :)
Hi joanna,
I send you the video in this reply. so you can see the problem.
Hi bartstoffels,
Thank you for the video, that really helps
I'm going to check with the developer to see if he can replicate it his end as I'm still having issues with it.
Kind regards,
Joanna
Veented Support
Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories
Check out our latest article: How to Improve Page Loading Times
Don't forget to hit the like button below if you are happy with your support answer :)
Hello there,
I'm so sorry for the delay in this matter and I truly appreciate your patience.
I'm attaching you an updated North version that will fully resolve the issue with videos in the ajax window.
The fix will also be included in the next theme update so you don't need to worry about it.
http://d.pr/f/JMWg
Kind Regards,
Veented Team
Oke thanks for the fix!
There's only one more thing. At the top of the video i see after the update a vimeo link from the video. can you remove that?
Hello there,
Oh, I'm so sorry for that! Please go to Appearance / Editor menu, edit the vc_video.php file and remove this line:
I was using it to debug the issue and forgot to remove it. I apologise.
Kind Regards,
Veented Team
Oke guys,
May i thank you all for your good help! This theme is really great. I finished the website today after a lot of months work and i'm thankful for your great support! Thanks a lot.
Hello there,
Thank you so much for your kind words! I'm really glad we could help. And we wish you all the best with your website!
Kind Regards,
Veented Team