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  Public Ticket #926249
Waxom Parent Not Working
Open

Comments

  •  2
    Trey Sanders started the conversation

    Can you check thrillla.com from mobile and desktop and you'll see what I mean... The Waxom core has a bug, it's not allowing my menu to drop down in the mobile view and the gallery won't display nor will the sponsor images... but they show in the desktop version...

    I troubleshot the issue and narrowed it down to the core, the core is not allowing the menu to drop down...

  •  255
    Joanna replied

    Hi Trey,

    Could you explain further what you mean by it is not allowing you to upload the content?

    Is there a specific error?

    :)


    Kind regards,
    Joanna
    Veented Support

    Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories

    Check out our latest article: How to Improve Page Loading Times

    Don't forget to hit the like button below if you are happy with your support answer :)

  •  2
    Trey replied

    I'm Trey, Can you check out thrillla.com from mobile and desktop and you'll see what I mean... The Waxom core has a bug, it's not allowing my menu to drop down in the mobile view and the gallery won't display nor will the sponsor images... but they show in the desktop version...

    I troubleshot the issue and narrowed it down to the core, the core is not allowing the menu to drop down...

  •  255
    Joanna replied

    Hi Trey,

    I'm closing this ticket as you have now double posted for the same issue.

    We'll keep the other ticket open and track that one only:

    https://veented.ticksy.com/ticket/928699/

    :)


    Kind regards,
    Joanna
    Veented Support

    Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories

    Check out our latest article: How to Improve Page Loading Times

    Don't forget to hit the like button below if you are happy with your support answer :)

  • Robin replied

    If the SWaxom Parent feature isn't working, it could be due to several reasons including software bugs, outdated versions, or configuration issues. Make sure that the application is updated to the latest version and check if any specific settings related to the SWaxom Parent feature are incorrectly configured. Sometimes, clearing the cache or reinstalling the app can also resolve such issues. If the problem persists, contacting technical support for further assistance might be necessary.

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