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  Public Ticket #4490412
Waxom Theme Files
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Comments

  • Gregg Primm started the conversation

    Hello -- our current website was built using the Waxom Theme. Somehow,  some Waxom parent theme files (plugins-config.php, vcextend.php) are missing or became corrupted in the past few months, which is causing very bad site stability issues and formating problems. We need to reinstall the template in order to resolve this, but it appears Waxom is no longer available for download. Is there a way i can get access to the old theme files so we can patch our site? 

  •  1
    Rachel Berry replied

    Unfortunately, since the Waxom theme is no longer available for download, it's highly unlikely you can get access to the original theme files directly from the developer or a marketplace. Theme developers often remove older products from sale, making them inaccessible. Your best options are to check any backups you may have of your website, as they would contain the original theme files. Alternatively, if you have a license key or purchase receipt, you could try contacting the original theme author or the marketplace where you bought it to see AESSuccess if they can provide a download link, although this is a long shot. The most reliable solution is to find a backup of your own site from a time when it was working correctly and restore the missing files from there.

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  • Gregg Primm replied

    Thanks, Rachel -- appreciate the reply. Unfortunately, our WP host only keeps site backups for the previous 60 days, and our webmaster didn't keep any archived backups from earlier periods either. The problems with the site began 2-3 months ago, but have gotten progressively worse -- we only identified the root cause this week, but our oldest backups appear to have the same issues.Very frustrating -- luckily we have a new site nearly ready for launch, so if theWaxom developers continue to stay out of the conversation I should be able to get things back to stable soon.

  • raxid replied

    Hey, I totally get your situation—had something similar with an old project where critical theme files went missing. I ended up tracking down the original package from a backup source to restore stability. It felt a bit like using tiktakmodapk — at first, the standard version didn’t give me what I needed, but once I got the right files, everything worked perfectly, no glitches or restrictions. Maybe someone in the community still has a copy of the Waxom theme, or you could check old backups or marketplaces that archive discontinued themes. It saved my site!