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  Public Ticket #1510384
Engage template - responsive options and video lightbox
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  • JaneKutergina started the conversation

    Hi,

    I have a few questions about the template. 

    1. Video Lightbox: I copied youtube URL and paste in the field "Video link", but the video cannot be played. When I click on Video Lightbox in preview, the video box appears with a black screen, without any error message. How to fix it?

    2. How does the section "Responsive options" works? 
    If I have a template with 2 columns in desktop version of the website, by default these 2 columns will be rearranged so that you have to scroll down to see the content piece by piece. But I want to have the content to stay in the same 2 columns in mobile version of the website. If I go to "Responsive options" and I change settings next to mobile icon from "Inherit from small" to "6 column - 1/2", the content will be shifted to the right on both desktop and mobile version. How to keep these 2 columns on mobile version of the website?

    3. Is there a way to change the main font of the website to a customised font? I need Effra typeface but it's not available in the font section. 

    4. Other plugins
    I know that perhaps these question I should address to the plugins support, but I'll take a chance to ask here:
    - How can I change the input color of "Contact Form 7"
    - How can I change font of the quotes in "Strong Testimonials"

    Thank you for your help!

    Much appreciated, 

    Jane

  •  241
    Joanna replied

    Hi Jane,

    1) Add the page URL with the video lightbox on and the wp login info so I can investigate and debug what's going on here for you.

    2) Once I am logged in I'll do you a quick example so you can see how it works.

    3) Currently there isn't a way via the theme options to add in custom fonts as it currently provides a massive library from the popular Google Fonts.

    You will either need to add in your own custom fonts by enqueueing the fonts in, or find a plugin to do it for you.

    4) Add the page links with them on and I'll see if I can give you a quick small CSS snippet


    Kind regards,
    Joanna
    Veented Support

    Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories

    Check out our latest article: How to Improve Page Loading Times

    Don't forget to hit the like button below if you are happy with your support answer :)

  •   JaneKutergina replied privately
  •  241
    Joanna replied

    Hi Jane,

    Have you got a live URL? The link you have given isn't a working link.


    Kind regards,
    Joanna
    Veented Support

    Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories

    Check out our latest article: How to Improve Page Loading Times

    Don't forget to hit the like button below if you are happy with your support answer :)

  •   JaneKutergina replied privately
  •  241
    Joanna replied

    Hi Jane,

    Needs to be a live site so I can investigate and debug (need to be able to see it to fix it)


    Kind regards,
    Joanna
    Veented Support

    Find a helpful article for your theme here: https://veented.ticksy.com/articles/#article-categories

    Check out our latest article: How to Improve Page Loading Times

    Don't forget to hit the like button below if you are happy with your support answer :)