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  Public Ticket #1386206
Page Going Black Before Loading
Closed

Comments

  • Timotheusk started the conversation

    Hello! 

    Whenever I navigate from one part of the menu to the other, the screen goes dark first.

    I have disabled the Page Loader (I thought maybe that's what it was)? 

    Can you help me make it so the page doesn't go black before loading the next page?

    // Tim 

  •  361
    Filip replied

    Hi there!

    Well, you have a Dark Skin enabled on your website (Theme Options / Styling) and it by default has a dark "base" background there. You might want to change the skin to the light one.

    Kind Regards,
    Veented Team

  • Timotheusk replied

    Gotcha! Thank you for the reply! I have changed it, and now it's a white background when it transitions. How can I turn that background off altogether? I would just like the page to switch without any transition/animation. :) How can I do that?

    // Tim 

  •  361
    Filip replied

    Tim!

    Great! Well, I'm sorry but it's not possible... Well, it wasn't until now! We just added a new option to the Options panel "Page Fade Out Effect" that we decided to turn off by default. We're going to include it in the next theme update and I've just e-mailed it on your e-mail so you can get it quicker.

    It can be found in Theme Options / General tab.

    Kind Regards,
    Veented Team

  • Timotheusk replied

    Flip, thank you SO much! This is amazing!! I really appreciate this incredible attention to my support request! Wow. I'm going to recommend your Wordpress themes to everyone I know. Thank you so very much.

    // Tim 

  •  361
    Filip replied

    Hi Tim,

    I'm really glad I could help and I appreciate your TRULY kind words, wow! Thank you!

    And please don't forget to rate the theme if you like it! You might do that on the theme's item page or through your "Downloads" tab on ThemeForest. Thank you so much in advance!

    Kind Regards,
    Veented Team

  • Timotheusk replied

    Absolutely! I will 100% rate this theme very highly, and be sure to put in some great comments as well. 

    On another note, what's the easiest way to update the theme once I've downloaded the new pack you linked me?

    // Tim 

  •  361
    Filip replied

    Hi Tim!

    Thank you SO much, you're very kind and we truly appreciate your words!

    Well, that new feature is already officially released so you can go ahead and update it via automatic updates. If you haven't set them yet, do it now!

    How do I update the Engage theme?

    Kind Regards,
    Veented Team

  • Timotheusk replied

    Perfect! Thanks so much! I wasn't verified, so I was unable to update! Took care of that, and now I'm all set. Thank you so much! // Tim 

  •  361
    Filip replied

    Hi Tim!

    Woohoo, that's great! I'm glad it works!

    Kind Regards,
    Veented Team