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  Public Ticket #1060944
demo not looking correct
Closed

Comments

  •  2
    Janet started the conversation
    February 14, 2017 at 5:36am

    I up loaded purity-demo-content.xml and it uploaded correctly but when I look at the home page it looks like this: see screen shot attachment.  How do I get the standard purity demo to run with the picture of the dog?    

  •   Janet replied privately
  •  2
    Janet replied
    February 14, 2017 at 6:33am

    I also asked to the hosting service to add these limits which they did:

    • memory_limit 128M
    • post_max_size 64M
    • upload_max_filesize 64M
    • max_execution_time 120


  •  361
    Filip replied
    February 14, 2017 at 1:29pm

    Dear Janet,

    Can you please send me your WP and FTP login details so I can debug the issue for you?

    Kind Regards,
    Veented Team

  •  2
    Janet replied
    February 14, 2017 at 8:11pm

    Filip can you see my reply if I post privately?

  •   Janet replied privately
  •  2
    Janet replied
    February 15, 2017 at 8:31pm

    Dear Filip Please let me know how to send you my information. I really need help and soon.  Thanks, Janet


  •  361
    Filip replied
    February 17, 2017 at 12:04am

    Dear Janet,

    I'm so, so sorry for the delay. I can see that there were also some issues regarding the Theme Options and they couldn't be imported properly upon theme installation. I've just set it up all manually for you and your homepage now looks exactly as the one on our demo page. Please let me know if you have any other questions.

    Kind Regards,
    Veented Team

  •  2
    Janet replied
    February 17, 2017 at 12:15am

    Thanks so much Filip!  Really appreciate your help.  If your have the time,  if you could give me so imformation about what went worn I would really appreciate it.


    Big thanks to Filip!!!!

    Janet


  •  361
    Filip replied
    February 17, 2017 at 12:20am

    Hi Janet,

    You're welcome.

    This is all related to your Site Hosting. I used to see few cases of the same problem few years back when Purity was just released (there were dozen of sales each day). Some clients switched to other hosting and I set it up manually for one or two... Can you tell me what's your hosting provider?

    Kind Regards,
    Veented Team

  •  2
    Janet replied
    February 18, 2017 at 8:12am

    Dear Filip I am using namecheap.  

    Thanks, Janet