Dear Customers! We're out of the office from the 6th of October to the 11th of October. We sincerely apologize for the inconvenience. For WordPress 5.5.* related issues, please visit this article. 

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WordPress 5.5.* Update & WPBakery issues

Dear Customers,

WordPress 5.5.* brings a lot of changes, especially regarding jQuery so it affects hundreds of different themes and plugins. If you're not sure all your plugins fully support the latest WordPress version, we advise against the upgrade.

Regarding our themes, we've updated all of them shortly after the new WordPress version was released to address theme-related issues.

Theme Update

First, please make sure to update your theme to the last version and make sure to update an associated "Theme_Name Core" plugin as well (e.g. North Core, Waxom Core, etc). 

For update details, please check the following article:

https://veented.ticksy.com/article/7962/

We also strongly advise installing the Envato Market plugin for automatic updates:

https://envato.com/market-plugin/ (but you might need to temporarily disable the theme for this plugin to work properly before the crucial theme update that resolves some issues).

Core Plugin Updates

Once you update the theme to the latest, make sure to update an associated Core plugin (instructions can also be found in the link above or you can just go straight to the Appearance / Install Plugins menu once the theme is properly updated to the latest version):

  • North theme - North Core plugin
  • Waxom theme - Waxom Core plugin
  • Crexis theme - Crexis Core plugin
  • Engage theme - Engage Core plugin
  • Purity theme - Purity Core plugin

Plugin Updates

Once you update the theme and the core plugin, make sure to update all bundled plugins, especially the WPBakery Page Builder plugin - it has to be at least 6.3.0 version installed on your website.

Clear Browser Cache

Many of our clients reported they were still experiencing issues after doing all of the above. After clearing the browser cache, the issue was gone:

https://clear-my-cache.com/en/windows.html

The issue remains

If you're still experiencing issues, we strongly advise that you install the jQuery Migrate Helper plugin:

https://wordpress.org/support/plugin/enable-jquery-migrate-helper/

If that doesn't help then it means it could be caused by some of your other plugins and we advise contacting the plugin author.

If none of the above helps, we advise that you temporarily downgrade to an older version of WordPress. However, all clients that contacted us about this have had their problem resolved by doing things listed above.