2. Is there a Theme Documentation file included with the theme?
But of course. It’s a file located in the /Documentation/ folder.
3. Can't import the demo content.
If you can't import the demo content (the loading process never ends and the icon keeps spinning) then it's probably your server configuration that has low upload limits.
The easiest way to fix this is to simply increase those limits and below are the recommended option values:
memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_execution_time 120
If you are not familiar with editing those values in your php.ini file then please contact your hosting/server provider. They should increase those values without in an instant without a problem.
wp-config.php Option:
You can also try to include the following value in your wp-config.php file:
define( 'WP_MEMORY_LIMIT', '128M' );
Not all hostings allow this or are suitable for this (particularly if on a shared hosting). Ask your hosting for more info.
The 3.0 theme update brings dozen of new features including responsiveness, retina support, new gallery types, font switcher and much more. To get use of them you will need to update all of your theme files.
First of all, head over to your “Downloads” tab on ThemeForest and download the Purity theme files again. Unpack the main .zip file that you have just downloaded.
Now, you can choose one of two file update methods: FTP (recommended) or Theme Reinstallation. Both are described below:
FTP Using a program like FileZilla, connect to your host/server (you will find the FTP login information in your host administration panel) and navigate to your /wp-content/themes/ folder. You will find a folder named “purity” there. Open it. That’s the place where you upload all of the new files from the /purity/ folder (make sure that you replace the old ones). After you are done, disconnect and close the program.
Theme Reinstall Note that this method may not work properly on 100% hosts and you may loose your Theme Options data (just the panel data, there is no risk of loosing page or posts content) so I truly recommend to use the first method. Login to your Admin Dashboard, open the Appearance / Themes menu, switch back to default theme and delete Purity. Now you just follow the steps of a standard theme installation: Add new theme / Upload / choose the purity.zip file and press Install.
After you are done updating the theme files, you will need to update the Theme Options panel. Just open the Purity / Theme Options menu and press the “Update Panel” button located at the bottom left side of the panel.
All done!
5. How do I set up the Twitter widget?
Install and activate the /Plugins/Twitter.zip (included with the main theme files package) plugin via the Plugins menu in your WordPress admin Dashboard.
Visit the Settings / OAuth Twitter and fill the necessary fields with the data of your Twitter Application (that you can create here: https://dev.twitter.com/apps/new)
If everything has been filled properly, the "Latest Tweets" column on the right should start displaying posts from your Twitter account.
Now you may drag and drop the "Latest Tweets" widget into on of your sidebars via the Appearance / Widgets menu.
6. Are you sure you want to do this? Please try again.
If you get the Are You Sure You Want To Do This? message after uploading the theme's zip file via Appearance / Themes menu in your WordPress, it means that your server has low upload limits.
You may go around this problem in two ways:
Install the theme using an FTP client like FileZilla. The process is described in the Installing Theme article.
Increase the upload limits on your server, described below.
Below are the recommended values for specific options in your server configuration:
memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_execution_time 60
If you are not familiar how to change those values in your php.ini file then please contact your host/server provider about it. They should change them in an instant.
7. The theme is missing the style.css stylesheet
If you get the The Package could not be installed. The theme is missing the style.css stylesheet error message then you are probably uploading the whole theme package zip file including the documentation, plugins and so on.
All you need to do is to upload the correct, small zip file. You can get it both ways:
If you downloaded "All files & documentation" zip file from ThemeForest then you need to unzip that archive file first. Inside, you will find a proper, smaller zip file according to theme's name, i.e. crexis.zip, waxom.zip or north.zip. That is the file you need to upload.
You may always download just the "Installable WordPress file" directly from ThemeForest. That archive is already ready to be uploaded to ThemeForest:
8. I'm getting a "Broken theme and/or stylesheets missing" error. What do I do?
You are probably trying to upload a whole theme package file that you have downloaded from ThemeForest. You need to unzip it first and then upload the .zip file contained in there.
If you are looking for a professional WordPress customization services then you don't need to look any further. We've just launched Veented Studio where you can hire us for any WP and Web related tasks:
Once the plugin is configured, automatic updates will be enabled for all ThemeForest products, including Purity.
You can also perform one of the two manual theme update methods:
FTP - Using a program like FileZilla, connect to your host/server (you will find the FTP login information in your host administration panel) and navigate to your /wp-content/themes/ folder. You will find a folder named “purity” there. Open it. That’s the place where you upload all of the new files from the /purity/ folder (make sure that you replace the old ones). After you are done, disconnect and close the program.
Theme reinstallation - Note that this method may not work properly on 100% hosts and you may loose your Theme Options data (just the panel data, there is no risk of loosing page or posts content) so I truly recommend to use the first method. Login to your Admin Dashboard, open the Appearance / Themes menu, switch back to default theme and delete Purity. Now you just follow the steps of a standard theme installation: Add new theme / Upload / choose the purity.zip file and press Install.
2. Migrate Theme Options
Once you update the theme, you'll notice the Theme Options panel looks different. That's because we've completely replaced the old, redundant options framework with a modern library. For those who're upgrading the theme, we've prepared the "Migrate Options" tab in the new Theme Options panel:
You may notice that there is also a link to the old Theme Options panel. Yes, that's right - we have NOT removed it. You can still preview your old options there. However, that is only the case for websites where the old version of Purity was used before.
To migrate your options just click the "Import Old Options" button and the options panel will automatically refresh when it's done. Please note that not all options may be perfectly imported so you may need to re-set some of them manually. We apologize for that!
3. Install required and recommended plugins
To meet the new ThemeForest requirements, we had to move some of the core functionalities like shortcodes, custom post types and widgets outside of the theme. However, do not worry! We prepared a dedicated plugin that brings all of those: "Purity Core". Once the new version of theme is activated, you will see a notice letting you know about required and recommended plugins. Just click the "Begin installing plugins" button:
You may also visit the Appearance / Install Plugins menu manually:
We highly recommend the following plugins as well:
Classic Editor - the plugin brings back the old-fashioned editor (pre-Gutenberg).
Envato Market - for automatic theme updates.
Contact Form 7 - easy to use and manage contact forms.
4. Contact Form
To meet the new requirements, the contact form has been removed. However, you can install the most popular and free contact form plugin directly within Appearance / Install Plugins menu (see point above). The contact form can later be embedded into any page or post via a shortcode.
5. Google Maps
Google Maps is no longer a free service and requires an API key so you can use it on your website. However, we made it as easy as possible to include the API key on your website. Just visit the Theme Options / Contact & Google Maps tab:
"this article" links will open a new tab in your browser with our article regarding the API key. Once you obtain it, just paste it into the "Google Maps API key" field and you're good to go!
12. WordPress 5.5.* Update & WPBakery issues
Dear Customers,
WordPress 5.5.* brings a lot of changes, especially regarding jQuery so it affects hundreds of different themes and plugins. If you're not sure all your plugins fully support the latest WordPress version, we advise against the upgrade.
Regarding our themes, we've updated all of them shortly after the new WordPress version was released to address theme-related issues.
Theme Update
First, please make sure to update your theme to the last version and make sure to update an associated "Theme_Name Core" plugin as well (e.g. North Core, Waxom Core, etc).
For update details, please check the following article:
We also strongly advise installing the Envato Market plugin for automatic updates:
https://envato.com/market-plugin/ (but you might need to temporarily disable the theme for this plugin to work properly before the crucial theme update that resolves some issues).
Core Plugin Updates
Once you update the theme to the latest, make sure to update an associated Core plugin (instructions can also be found in the link above or you can just go straight to the Appearance / Install Plugins menu once the theme is properly updated to the latest version):
North theme - North Core plugin
Waxom theme - Waxom Core plugin
Crexis theme - Crexis Core plugin
Engage theme - Engage Core plugin
Purity theme - Purity Core plugin
Plugin Updates
Once you update the theme and the core plugin, make sure to update all bundled plugins, especially the WPBakery Page Builder plugin - it has to be at least 6.3.0 version installed on your website.
Clear Browser Cache
Many of our clients reported they were still experiencing issues after doing all of the above. After clearing the browser cache, the issue was gone:
If that doesn't help then it means it could be caused by some of your other plugins and we advise contacting the plugin author.
If none of the above helps, we advise that you temporarily downgrade to an older version of WordPress. However, all clients that contacted us about this have had their problem resolved by doing things listed above.
13. Getting Map Coordinates (lat,lng)
The easiest way to get lat and long (lng) coordinates from an address is to use the following website:
For "Paris, France" it would be: 48.856613,2.352222
14. How do I increase the logo height?
By default, your website logo height is capped at 50 pixels - it allows you to upload higher resolution version of your logos (for retina devices) without displaying a huge image in your header. You can increase (or decrease) the value by using the following custom CSS code:
header .logo .website-logo { max-height: 80px; }
You can paste the above code either into your child theme's stylesheet, the Theme Options / Appearance / Custom CSS area or Appearance / Customize / Additional CSS area.
