Purity HTML

Contents

1. Is there a Theme Documentation file included with the theme?

2. How do I access the old Support Forums?

3. Theme Customization

4. Getting Map Coordinates (lat,lng)

5. WordPress 5.5.* Update & WPBakery issues

1. Is there a Theme Documentation file included with the theme?

But of course. It’s a file located in the /Documentation/ folder. 

2. How do I access the old Support Forums?

Our old Support Forums is still available but no new threads can be created. 

You may use it to find answers to hundreds of questions in over 3000 threads:

http://veented.com/support/


3. Theme Customization

Dear Customer,

If you are looking for a professional WordPress customization services then you don't need to look any further. We've just launched Veented Studio where you can hire us for any WP and Web related tasks:

Veented Studio

http://studio.veented.com


4. Getting Map Coordinates (lat,lng)

The easiest way to get lat and long (lng) coordinates from an address is to use the following website:

https://www.latlong.net/convert-address-to-lat-long.html

For "Paris, France" it would be: 48.856613,2.352222

5. WordPress 5.5.* Update & WPBakery issues

Dear Customers,

WordPress 5.5.* brings a lot of changes, especially regarding jQuery so it affects hundreds of different themes and plugins. If you're not sure all your plugins fully support the latest WordPress version, we advise against the upgrade.

Regarding our themes, we've updated all of them shortly after the new WordPress version was released to address theme-related issues.

Theme Update

First, please make sure to update your theme to the last version and make sure to update an associated "Theme_Name Core" plugin as well (e.g. North Core, Waxom Core, etc). 

For update details, please check the following article:

https://veented.ticksy.com/article/7962/

We also strongly advise installing the Envato Market plugin for automatic updates:

https://envato.com/market-plugin/ (but you might need to temporarily disable the theme for this plugin to work properly before the crucial theme update that resolves some issues).

Core Plugin Updates

Once you update the theme to the latest, make sure to update an associated Core plugin (instructions can also be found in the link above or you can just go straight to the Appearance / Install Plugins menu once the theme is properly updated to the latest version):

Plugin Updates

Once you update the theme and the core plugin, make sure to update all bundled plugins, especially the WPBakery Page Builder plugin - it has to be at least 6.3.0 version installed on your website.

Clear Browser Cache

Many of our clients reported they were still experiencing issues after doing all of the above. After clearing the browser cache, the issue was gone:

https://clear-my-cache.com/en/windows.html

The issue remains

If you're still experiencing issues, we strongly advise that you install the jQuery Migrate Helper plugin:

https://wordpress.org/support/plugin/enable-jquery-migrate-helper/

If that doesn't help then it means it could be caused by some of your other plugins and we advise contacting the plugin author.

If none of the above helps, we advise that you temporarily downgrade to an older version of WordPress. However, all clients that contacted us about this have had their problem resolved by doing things listed above.