It's very quick and easy to update your theme and plugins. We written a guide for each of the main themes if you need help.
Please make sure your theme and plugins are up-to-date BEFORE you send a support ticket.
Engage:
https://veented.ticksy.com/article/12019/
Crexis:
https://veented.ticksy.com/article/7777/
Waxom:
https://veented.ticksy.com/article/7791/
Qaro:
https://veented.ticksy.com/article/7792/
North: